Frequently Asked Questions

Helloskin General Support

• Why Choose Helloskin?

  Helloskin offers unique, ultra-soft, reusable, water activated products that deliver unparalleled results in daily skincare routines. Eco-friendly, and easy to use our products serve as cost efficient alternatives to traditional skincare promoting healthy, radiant and youthful skin for everyone.

  With the launch of our new Australian made skincare line, helloskin elevates its commitment to targeted, easy to use skincare. Our advanced line of skincare products address specific concerns, enhancing your skins natural radiance and youthfulness seamlessly within our eco-friendly ethos.

• Satisfaction Guarantee

  At helloskin, we're not just passionate about our products; we use them every day. We recognise that skincare is deeply personal, which is why your satisfaction is our top priority. To ensure you feel confident in your purchase, we offer a 30-day money-back guarantee on all helloskin products.

• How Do I Cancel My Order?

  You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at support@helloskin.com.au. Please include your order number and the reason for cancellation in your message.

  Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

• Payment Options

  Safely pay for your order using Visa, Mastercard, PayPal, Amex, Apple Pay, or Google Pay. We also offer pay-later options such as Afterpay, Zip, and Klarna.

• Are Helloskin Products Suitable For Everyone?

  Yes our Original range is designed for universal suitability 

  • For all skin types: gentle and effective and suitable for use on all skin types including sensitive skin!
  • Age Inclusivity: while most of our range is safe for all ages, specific items such as the helloskin handset is recommended for teens and adults.
  • Safety during pregnancy as our original product line uses only water to work effectively!
• Can I Incorporate Helloskin Products Into My Existing Skincare Routine?

  Absolutely! Our products will only enhance your routine, creating a flawless base for makeup or maximising your skins overall health and appearance. 

• Concerned About Skin Conditions?

  Whether you’re dealing with acne, eczema, keratosis pilaris, rosacea or other skin issues, our products are formulated to be gentle on the skin. However, we recommend consulting your healthcare provider before starting any new treatment to ensure it’s the right choice for your unique skin needs.  Or reach out to us at support@helloskin.com.au with any of your questions regarding your specific skin concern and we are more than happy to assist. 

   
• I Have Medical Abrasions, Can I Use Helloskin Products?

  helloskin products are gentle enough to use on medical abrasions, but we recommend consulting with your healthcare provider before use to ensure it's safe for you and your specific skin condition. Always apply gentle pressure and follow the cleaning instructions closely to avoid any skin irritation or infections. If you need any assistance please reach out to us at support@helloskin.com.au and we are more than happy to help!

Shipping & Delivery

• How Quickly Will My Order Ship?

  Fast Delivery, Direct to Your Door, Free*

  We prioritise getting your helloskin essentials to you quickly, ensuring each order is dispatched and arrives at your doorstep with speed and efficiency. All orders placed before 2:30pm AEST/AEDT are dispatched on the same day using Australia Post. All orders over $80AUD receive FREE shipping automatically applied at checkout.

• Do You Ship Internationally?

  We now ship internationally because nobody should miss out

  helloskin is excited to announce that we now offer international shipping, bringing our top-quality skincare products to beauty enthusiasts around the globe. While all orders are currently dispatched from Australia, we are actively exploring expansion into key markets such as New Zealand, the United States, and beyond. This strategic move aims to streamline our shipping process, significantly reducing delivery times and ensuring faster access to our products no matter where you are. Stay tuned as we continue to grow and bring helloskin closer to you, making international skincare shopping easier and quicker than ever.

  * All prices will appear in your local currency. 

• How Can I Track My Order?

  Once your order is dispatched, you will receive an email confirming that your parcel has been packed and is on its way with Australia Post for delivery. This email will include your tracking number. To track your parcel, simply enter this tracking number on the Australia Post website.

  If you do not receive your tracking notification email, please contact us at support@helloskin.com.au. Be sure to include your name and order number in your email so we can assist you promptly.

• Shipping Fees & Delivery Estimates

  Delivery Time Frames

  Australia Wide

  Standard eParcel shipping typically takes 2-4 business days, depending on your location. Express eParcel shipping ranges from 1-2 business days. 

  *Please note, these delivery estimates are guidelines provided by AusPost and do not account for delays due to public holidays or freight route delays.

  International 

  Delivery times for international standard/express eParcel shipping vary between 8-12 business days based on your location. 

  *Please be aware that customers are responsible for any duties and taxes incurred upon parcel receipt. HelloSkin.com.au does not cover these additional charges.

  Shipping Costs

  All Orders over $80AUD receive FREE standard shipping

  Want to receive your parcels sooner? Opt for Express eparcel shipping at checkout for only $10AUD!

  PLEASE NOTE:

  Returned to Sender Parcels

  If a parcel is returned to us due to incorrect or incomplete address details entered at checkout, or due to failure to collect the parcel from the post office within the required timeframe, a re-delivery fee will apply.

  Re-delivery fees start from $10 AUD, and the final cost may vary depending on your location. This fee covers the cost of re-shipping your order and cannot be waived, as we are also charged return shipping by the courier.

• Return To Sender Parcels

  If a parcel is returned to us due to incorrect or incomplete address details entered at checkout, or due to failure to collect the parcel from the post office within the required timeframe, a re-delivery fee will apply.

  Re-delivery fees start from $10 AUD, and the final cost may vary depending on your location. This fee covers the cost of re-shipping your order and cannot be waived, as we are also charged return shipping by the courier.

  Upon receiving the returned parcel, a member of the helloskin team will contact you via email or phone (depending on the contact information provided at checkout) to notify you, confirm your shipping details, and provide the re-delivery fee required to have your order resent.

  For more information or to answer any of your questions please reach out to our friendly team at support@helloskin.com.au

Return & Refunds

• Do You Offer Refunds Or Exchanges?

  Yes, we offer refunds and exchanges within 30 days of purchase. To qualify for a refund or exchange, items must be returned in their original condition and packaging. Reach out to us at support@helloskin.com.au with your full name and order number and we will assist and instruct you with next steps.

• How Do I Initiate A Return Or Exchange?

  Please reach out to our customer support at support@helloskin.com.au. Include your full name, order number, and the reason for your return or exchange. A team member will respond with further instructions and provide you with a postage-paid returns label to facilitate an easy return process.

• What If My Item(s) Is Damaged, Incorrect or Faulty?

  If you receive a damaged, incorrect or faulty item, please contact us immediately at support@helloskin.com.au with your full name and order number. Please also detail any issues in your email. We are dedicated to ensuring your satisfaction and will review your case to offer the most appropriate resolution, such as a replacement, discount, or store credit.

• What If My Package Gets Lost Or Arrives Damaged?

  Lost packages

  At helloskin, we aim for every order to arrive in perfect condition. However, if your package gets lost in transit, please contact our customer support team at support@helloskin.com.au. Include your full name and order number and any relevant details to help us track down your package and resolve the issue promptly.

  Damaged packages

  We understand how disappointing it can be to receive a damaged package. If this happens, please contact us at support@helloskin.com.au within 24 - 48 hours of receiving your order. Make sure to include photos of the damaged items or packaging. We will assess the situation and, if necessary, arrange for a replacement to be sent or issue a refund.

• How Long Til My Return/Refund Is Processed?

  We process refunds and exchanges swiftly, ensuring that all returned products are addressed within 5 business days of receipt. Once we have received and assessed your returned product, we will expedite the shipping of your replacement within 24 hours.

  For refunds, once the returned product is assessed, we will process your refund within 24 hours. However, please allow up to 5 business days for the funds to appear in your account.

  We cover all costs of postage for returns, ensuring you do not incur any additional charges. Refunds are issued back to the original payment method and exclude shipping fees.

Sustainability Promise

• Our Green Philosophy

  At helloskin, sustainability isn’t just a buzzword – it’s a commitment woven into the fabric of our brand. We champion eco-friendly practices, from sourcing ethically obtained ingredients to implementing ethical and green manufacturing processes that reduce carbon footprint, ensuring that our love for skin is matched by our respect for the planet.

• Packaging With Purpose

  We’re dedicated to minimising waste with recyclable packaging and biodegradable products. Our efforts to create products that reduce single use plastics are a small step towards a big difference, allowing our customers to indulge in their skincare favourites responsibly.

   
• Clean Formulas, Clear Conscience

  Our formulations are free from harsh chemicals, parabens, sulphates and predominantly only require water to work effectively. Ensuring that what’s good for your skin Is also good for the earth. By choosing materials and ingredients with less environmental impact, helloskin products are a testament to beauty that’s as conscious as it is effective.

• Beauty With Foresight

  At helloskin, sustainability isn’t an afterthought – it’s at the heart of our product design. 90% of our product offerings are developed to support your skins health and are crafted for durability. With a lifespan ranging from 12 weeks to a full year, our products can be recycled or composted after use, thus reducing landfill waste. It’s our way of ensuring that what nurtures your skin also cares for the planet.

• Our Sustainability Journey

  Join us on our journey towards a more sustainable future. We’re not just here to talk about change; we’re committed to making real progress and sharing our milestones with you. As we grow, so does our dedication to making a positive impact on the environment and our community.

Helloskin Original Makeup Remover Puffs

• Why Choose Helloskin Makeup Remover Puffs?

  It�s simple! They�re eco-friendly, gentle on your skin, and effortlessly remove makeup with just water�no harsh chemicals. Their mildness makes them suitable for the entire family, from young childrenn to teens, and they clean deeply even without makeup!
• How To Use the HS Puffs

  Soak the puff in warm water. With gentle, circular strokes, sweep the puff across your face to lift off makeup and cleanse away the day. Re-rinse the puff and touch up any areas until you feel completely refreshed. Post-cleansing, give the puff a good rinse and hang it to air dry. Continue with your usual skincare routine, and don't forget to lock in hydration with your go-to moisturiser.
• Aftercare

  To prevent odour or bacteria build up, always let your puffs air dry after each use. For a thorough clean, machine wash your puffs in the helloskin Washbag every three days, or after each use if heavily soiled. Do not use fabric softener in the wash cycle Do not tumble dry. Air dry in the sun after a machine wash if possible. For stubborn stains on your puffs, pretreat them with a stain remover solution or spray. After pretreatment, give them a thorough machine wash to ensure they come out looking fresh and clean.
• How Long Will My HS Puffs Last?

  helloskin Puffs are built to endure over 300 washes. However, with meticulous care and depending on the frequency of washing, they can last even longer. To ensure optimal hygiene, we recommend replacing your puffs annually. This practice helps maintain cleanliness and performance of the puffs throughout their use.
• Can I Use The HS Puffs On My Kids?

  Yes, Helloskin Puffs can be safely used on children. They are crafted from gentle microfibre fabric and only require water for use, making them very safe for all skin types, including sensitive and young skin.
• Is Water Alone Enough For Removing Makeup With Helloskin Puffs?

  You don't need to add any type of makeup remover solution. Helloskin Puffs are designed to effectively remove makeup, oil, and residue using only water, thanks to their special microfibre construction.
• Are They Effective Against Waterproof Makeup?

  Yes! Helloskin original make up remover puffs remove waterproof makeup, even waterproof mascara efficiently. For best results, soak your puff with warm water and gently swipe outwards and upwards, repeat until all traces are gone.
• Can I Use My HS Puffs On Fake Lashes?

  Our puffs are definitely safe to use with false lashes, but be gentle to avoid pulling.

Helloskin Crystal Hair Remover

• Before You Start!

  PATCH TESTING IS A MUST! Conducting a test patch on a small area of your skin is crucial. Over 24 hours, check for any adverse reactions to the patch test area. Ensure both your skin and the HS Crystal Hair Remover are completely dry. Once you have achieved a successful patch test, cleanse your skin to remove any oils or lotions. Thoroughly dry your skin AND your HS Crystal Hair Remover before proceeding to hair removal. We advise; no hot shower/bath prior to hair removal and wait at least 24 hours before or after exfoliating. Exfoliate at least 24 hours before or after to using the helloskin Crystal Hair Remover. This timing helps to prevent any potential skin reactions and reduces the risk of increased redness. WHAT NOT TO DO! Do not use the hs Crystal Hair Remover for an extended period in one area to avoid skin irritation. Instead, after a few minutes, move on to another section and return later to address any remaining hair. If you encounter thick or resistant hair in any area, such as the elbows or knees, avoid working on it continuously to prevent skin irritation. Do not use on sensitive areas including the face and neck, bikini area and armpits. The skin in these areas is thin and extremely sensitive and there is high chance you will experience adverse reactions. Do not use immediately after a shower or bath. The skin is more vulnerable at this time because the warmth and moisture from a shower can make skin softer and more permeable, which may increase sensitivity and the likelihood of a reaction. Waiting until your skin returns to its natural state can help minimise any potential adverse effects.
• How To Use Your Helloskin Crystal Hair Remover

  1. Smoothly sweep the dry Helloskin Crystal Hair Remover across dry skin using circular motions to exfoliate and remove unwanted hair. Adjust pressure as needed. 2. Be sure to avoid overworking any single area to prevent irritation�shift to a different section and then return to any missed spots. 3. Follow up with a gentle, fragrance free, hydrating body moisturiser. Keep in mind that while hair removal with the helloskin Crystal Hair Remover may be more time-consuming than traditional shaving methods, the benefit is that hair will take more time to grow back.
• Additional Tips For Best Results

  Monitor your skin�s reaction over time. If irritation or discomfort continues, discontinue use, and consult a skin specialist or your healthcare professional. Hydration Boost. Hydrate your skin well the day before you plan to use the hair remover to ensure your skin is in optimal condition for hair removal. Optimal Time. It's best to use the HS Crystal Hair Remover in the evening as this timing allows for any potential redness to diminish overnight. Additionally, it's advisable to avoid exposing the treated skin to direct sunlight or UV rays immediately after use, to prevent any skin sensitivity or reactions that may be heightened by the sun's rays. Always protect your skin by staying in the shade or wearing protective clothing if you must be outdoors after treatment. Hair Length. For best results, use the hair remover when your hair is short. Shorter hair reduces the chance of discomfort or pulling, making the process smoother and more comfortable for your skin. Regular Exfoliation. Regularly exfoliate your skin between hair removal sessions to prevent ingrown hairs and ensure the device glides smoothly over the skin.
• Care And Maintenance

  Regular cleaning and proper storage will extend its life over 12 months. After using your hair removal device, rinse it under warm water to wash away any residual hair and dead skin cells. Once cleaned, dry the device with a soft, dry cloth to ensure there�s no moisture left. Store your helloskin Crystal Hair Remover in a cool, dry place away from direct sunlight and any humidity, to maintain its condition and prolong its effectiveness. To maintain your device�s effectiveness, periodically give it a thorough cleaning with a very soft brush. Gently remove any accumulated hair or dust from the surface to ensure your hs Crystal Hair Remover functions optimally throughout its lifespan.
• How Often Can I Use The helloskin Crystal Hair Remover?

  You can use the HelloSkin Crystal Hair Remover as required, but it's important to let your skin rest and return to its natural state before repeating treatment. To avoid over-exfoliation, refrain from using it daily and ensure you wait 1 to 3 days after exfoliating before using the tool again.
• How Long Does It Last? U

  With proper maintenance, the HelloSkin Crystal Hair Remover is crafted to last an entire year�that�s 365 days of usage! After this period, we recommend getting a new one to ensure the highest standards of hygiene, safety, and performance.
• Extra Sensitive Skin?

  Skin Sensitivity. If you experience more than mild irritation, consider reducing frequency of use and ensure you are not applying to much pressure on the skin while using the crystal hair remover. Exfoliation and Sensitivity. If your skin is extremely sensitive we advise exfoliating 2 � 3 days before using the helloskin Crystal hair remover to allow time for your skin to go back to its natural state and avoid excessive irritation. If you notice redness or small bumps after using the hair remover, don�t panic! This is often a temporary reaction. To alleviate discomfort, apply a cool compress or an aloe vera gel to soothe the area. Should these symptoms persist or become significantly uncomfortable, its best to discontinue use and consult a skin specialist. Avoid further hair removal until your skin has fully recovered to prevent exacerbating the skin. Is your skin extra sensitive? For those with extra sensitive skin, it's recommended to allow a buffer of 2 to 3 days before or after exfoliating to use the crystal hair remover. This precautionary measure helps to minimise the risk of skin irritation and redness.

Helloskin Exfoliating Glove

• How To Use Helloskin Exfoliating Glove

  1. Start by soaking in warm, steam filled water for 5 � 10 minutes. 2. Wet the glove with warm water and then using firm circular strokes, scrub away dead skin, focusing on tough areas like the knees and elbows or any dry patches. 3. Once finished, thoroughly rinse the glove well and hang to dry.
• Do I Need Soap Or Body Wash?

  To maintain the glove's ideal exfoliating properties, avoid using soap or body wash during/before its use. If needed, you can apply soaps after the exfoliation process. Always finish your routine with a nourishing body moisturiser to hydrate the skin.
• How Often Should I Use The helloskin Exfoliating Glove?

  To maintain and protect your skins natural moisture barrier we recommend using helloskin Exfoliating Glove 1 - 2 times a week.
• Safety Tips

  Avoid exfoliating immediately after or before sun exposure; instead, wait 24 to 48 hours to ensure your skin is ready. If you have sunburn, it's best to wait until your skin has fully healed before using the helloskin Body Exfoliating Glove. Do not use the glove on open wounds or abrasions to prevent further skin irritation. Perform a patch test, especially if you have very sensitive skin, on a small area of your skin to check for any adverse reactions before using the glove over your entire body. Don�t use the exfoliating glove on sensitive areas or if you have conditions like eczema or psoriasis without consulting a dermatologist. Ensure the glove is clean before each use to avoid transferring bacteria onto your skin. Replace the exfoliating glove regularly to maintain hygiene and effectiveness.
• How Often Should I Replace The Glove?

  For optimal hygiene and performance, we suggest replacing your HelloSkin Exfoliating Glove every 6 to 8 weeks. To make it convenient, we offer a subscription service at a discounted rate, ensuring you always have a fresh glove on hand for your skin health and safety.
• Your Helloskin Glove is Recyclable!

  When it's time for a replacement, simply toss the glove into your recycling bin. If you're composting, cut off the elastic and add the rest to your compost pile. This small step contributes to a greener planet by reducing waste.

Helloskin Silk Face Exfoliating Glove

• How To Use My helloskin Silk Glove

  1. After cleansing your face with hs Original Makeup Remover Puffs or a gentle cleanser, dampen both your face and the hs silk glove with warm water. 2. Using gentle, circular motions across your face and neck, exfoliate targeting dry areas like the nose, forehead, jawline, and below the lips. 3. After exfoliating, rinse your face and the glove thoroughly and hang to dry. 4. Finish with a generous layer of deep hydrating moisturiser. Avoid areas with broken or inflamed skin.
• How Often Should I Use My hs Silk Face Glove?

  This gentle exfoliator is perfect for use 1-2 times weekly and requires only water�no harsh scrubs needed!
• How Often Should I Replace My Silk Face Glove?

  For optimal hygiene and performance, it's recommended to replace your hs silk face glove every 12 weeks. To simplify this process, consider utilising our subscription service available on our product page. This way, you'll regularly receive a new, sanitary glove without any hassle.
• Your hs Silk Glove Is Recyclable!

  When it's time for a replacement, simply toss the glove into your recycling bin. If you're composting, cut off the elastic and add the rest to your compost pile. This small step contributes to a greener planet by reducing waste.
• Do I Need To Use A Facial Scrub With The Glove?

  For best results, use the glove with just water�no soap or facial exfoliants needed, to let the glove's exfoliating properties work their magic. After each session, don't forget to apply a nourishing moisturiser to keep your skin hydrated and supple.
• Precautions

  Avoid exfoliating immediately after or before sun exposure; instead, wait 24 to 48 hours to ensure your skin is ready. If you have sunburn, it's best to wait until your skin has fully healed before using the helloskin Silk Face Exfoliating Glove. Do not use the glove on open wounds or abrasions to prevent further skin irritation. Perform a patch test, especially if you have very sensitive skin, on a small area of your skin to check for any adverse reactions before using the glove over your entire body. Don�t use the exfoliating glove on sensitive areas or if you have conditions like eczema or psoriasis without consulting a dermatologist. Ensure the glove is clean before each use to avoid transferring bacteria onto your skin. Replace the exfoliating glove regularly to maintain hygiene and effectiveness.

Helloskin Dermablades

• How To Use Helloskin Dermablades

  Performing a patch test is crucial. Wait at least 24 hours before adding to your skincare routine. 1. Before beginning, cleanse your face thoroughly. 2. Pull your skin tight and gently glide the dermablade downward at a 45-degree angle, moving against the direction of hair growth to exfoliate dead skin and remove peach fuzz. 3. Afterward, soothe and hydrate your skin with a hydrating moisturiser. Avoid using the Dermablade on your forehead and neck. Do Not Use within 24 hours of exfoliating.
• Aftercare

  WAIT 24 HOURS BEFORE OR AFTER EXFOLIATING FOR DERMABLADING. Always ensure you are using a clean and sharp blade to minimise the risk of irritation and abrasion. After each use wipe clean the blade with a damp cloth to remove any dead skin, hair or dust particles, replace the cap and store in a cool dry place away from direct sunlight or moisture. Ensure you rehydrate your skin post dermablading with a gentle fragrance/aldohol free moisturiser.
• Safety Tips

  Dermaplaning requires careful attention to technique and skin condition to ensure safety and effectiveness. Here are some key precautions to consider: Patch Test First. Perform a patch test before adding to your skincare routine. This is to ensure your skin does not react negatively to dermaplaning. Do Not Use within 24 hours of exfoliating. Keep It Clean and Sharp. Always ensure you are using a clean and sharp blade to minimise the risk of irritation and abrasion. After each use wipe clean the blade with a damp cloth to remove any dead skin, hair or dust particles, replace the cap and store in a cool dry place away from direct sunlight or moisture. Do Not Use if the blade is blunt or rusty. Discard in this case and use a new one. Avoid Using During An Active Breakout. Avoid using the blade over an acne breakout, irritated skin to prevent spreading the breakout and prevent skin damage. Do Not Use On Sensitive Areas. The helloskin dermablades are designed for the face only. Do not use the blade on sensitive areas around the eyelids or directly around the eyes. Do not use above the eyebrows/forehead and neck. Sun Exposure. Avoid direct sun exposure immediately before or after dermaplaning. Always apply a broad spectrum sunscreen when heading outdoors even on an overcast day to protect your skin. Do Not Use over sun burnt or irritated skin. Frequency. Do not dermaplane too frequently; once every 3 - 6 weeks is sufficient.
• How Often Should I Use The Dermablades?

  Do not dermaplane too frequently; once every 6 - 12 weeks is sufficient. Replace your dermablade once it starts to become blunt or rusty. Or every 12- 24 weeks of use.
• How Often Should I Replace My Dermablade?

  Always ensure you are using a clean and sharp blade to minimise the risk of irritation and abrasion. Your blade should not be used if it is blunt or rusty for your safety and hygiene. Replace every 12 - 24 weeks.
• Your HS Dermablades Are Recyclable!

  When it's time for a replacement, simply toss the hs dermablade into your recycling bin. If you're composting, safely remove the blade and add the rest to your compost pile. This small step contributes to a greener planet by reducing waste.

Skincare by helloskin

• All you need to know about helloskin hyaluronic acid!

  The helloskin Hyaluronic Acid Serum is a lightweight, ultra-hydrating serum designed to deeply moisturise, smooth fine lines, and enhance your natural glow. Packed with powerful ingredients like Sodium Hyaluronate, Jojoba Oil, and Vitamin E, making it your skin�s new best friend for hydration and protection. It comes in a sleek 30ml glass pump bottle, which helps extend its shelf life and keeps bacteria out, ensuring that every drop stays fresh and effective. Which skin types need Hyaluronic Acid Serum? The helloskin Hyaluronic Acid Serum is suitable for all skin types: Dry: Adds deep hydration. Oily: Provides moisture without clogging pores. Sensitive: Gentle enough for delicate skin. Combination: Balances moisture levels where needed. The Benefits With consistent use, you�ll start to see the skin transforming effects of the helloskin hyaluronic acid serum in just a few weeks. Expect intense hydration, smoother skin texture and a healthy, radiant glow. Intense Hydration: Sodium Hyaluronate holds up to 1000 times its weight in water, giving your skin the ultimate moisture boost. Smoother Texture: Minimises the appearance of fine lines and promotes smoother, more even skin. Nourishing Oils: Jojoba Oil mimics your skin�s natural oils, offering moisture without clogging pores. Antioxidant Protection: Vitamin E (Tocopherol) defends against environmental stressors. Soothing Scent: Vanilla Planifolia Fruit Extract offers a gentle, comforting fragrance. How To Use: Patch test before regular use. Remove all makeup using your helloskin original makeup remover puff and Cleanse with helloskin Cleanser Apply a pea sized amount of the helloskin hyaluronic acid serum to your face and neck, gently massage upwards until fully absorbed Follow up with a generous amount of helloskin moisturiser for optimal hydration. Use Twice Daily for best results. Helpful tip: Use a figure 8 motion around your brows and eyes - without getting too close to the eye area. This technique helps maintain your skins elasticity and prevent appearance of fine lines and wrinkles around the eyes. Note: Always apply SPF30 or higher in the morning if you�ll be exposed to direct sunlight. How long will it last? With twice daily use, one 30ml bottle should last around 4 � 6 weeks. This may vary depending on the amount used per application. How best to Store it? Store your serum in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness and shelf life. What Exactly is in the helloskin hyaluronic acid serum? Aqua (Water), Propanediol, Sodium Hyaluronate Polyacrylamide (and) C13-14 Isoparaffin(and) Laureth-7, Undecane, Tridecane, Phenoxyethanol (and) Ethylhexylglycerin, Simmondsia Chinensis Seed Oil, Vanilla Planifolia Fruit Extract, Tocopherol. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• All you need to know about helloskin vitamin c!

  What is it? The helloskin Vitamin C Serum is a powerful antioxidant-rich formula designed to brighten, hydrate and protect your skin. Packed with a blend of Vitamin C, Vitamin E, and Ferulic Acid, it targets uneven skin tone, fine lines, and dullness, leaving you with a radiant, youthful complexion. It�s the perfect solution for those looking to brighten, smooth, and shield your skin from environmental damage. The serum comes in a sleek 30ml glass pump bottle, ensuring the product remains fresh, potent, and free from contamination. Which skin types need Vitamin C Serum? The helloskin Vitamin C Serum is suitable for all skin types: Dry: Hydrates and nourishes the skin while brightening. Oily: Evens skin tone without clogging pores. Sensitive: Gentle enough for sensitive skin while delivering antioxidant protection. Combination: Provides balanced hydration and brightening effects. The Benefits With consistent use, you�ll begin to see the skin-brightening and protective benefits of the helloskin Vitamin C Serum in just a few weeks. Here�s how it works: Brightens and Evens Skin Tone: Vitamin C and Tangerine Oil help to brighten your complexion and even out pigmentation. Anti-Aging Properties: Coenzyme Q10 and Ferulic Acid work together to reduce the appearance of fine lines and wrinkles. Hydrating Formula: Glycerin and Vitamin E deliver deep hydration for smoother, plumper skin. Smoother Skin Texture: Salicylic Acid provides gentle exfoliation to refine and smooth skin texture. Protects Against Free Radicals: Antioxidants such as Vitamin C, E and Ferulic Acid shield your skin from environmental damage. How To Use: Patch test before regular use. Remove all makeup with your helloskin original makeup remover puff Cleanse with helloskin Cleanser. Apply a pea-sized amount of the helloskin Vitamin C Serum to your face and neck, gently massaging upwards until fully absorbed. Follow with helloskin Face Moisturiser for best results. Use twice daily for optimal benefits. Helpful tip: Use a figure 8 motion around your brows and eyes - without getting too close to the eye area. This technique helps maintain your skins elasticity and prevent appearance of fine lines and wrinkles around the eyes. Note: Always apply SPF30 or higher in the morning if you�ll be exposed to direct sunlight. How long will it last? With twice daily use, one 30ml bottle should last about 4-6 weeks, depending on how much is used each time. How best to Store it? Store in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed to preserve its potency. What Exactly is in the helloskin hyaluronic acid serum? Ingredients: Aqua (Water), Ascorbic Acid, Propanediol, Undecane, Tridecane, Polyacrylamide & C13-14 Isoparaffin & Laureth-7, Disodium EDTA, Ubiquinone, Ferulic Acid, Benzyl Alcohol (and) Salicylic Acid (and) Glycerin (and) Sorbic Acid, Citrus Reticulata (Tangerine) Oil, Vanilla Planifolia Fruit Oil, Tocopherol. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• All you need to know about helloskin anti acne serum!

  What is it? The helloskin Anti Acne Serum is formulated to target acne, reduce blemishes and regulate oil production while soothing inflammation and minimising the appearance of your pores. Packed with ingredients like Niacinamide, Azelaic Acid and Salicylic Acid, it works to clear your skin while protecting it from future breakouts. Ideal for anyone struggling with acne or oily skin. It comes in a 30ml glass pump bottle, which helps keep the product fresh, clean and effective. Which skin types need helloskin Anti Acne Serum? The helloskin anti acne serum is suitable for all skin types but especially beneficial for: Oily: Reduces excess oil and sebum production Acne-Prone: Targets acne-causing bacteria and reduces breakouts Combination: Balances oil levels and soothes inflammation The Benefits With consistent use, the helloskin anti-acne serum will help reduce acne, regulate oiliness and improve your skin texture. Each powerful ingredient works to target specific skin concerns: Azelaic Acid: Targets acne-causing bacteria, reduces redness, and helps regulate sebum production for clearer skin. Niacinamide: Improves the appearance of enlarged pores and uneven skin tone while helping to reduce blemishes. Salicylic Acid: Exfoliates dead skin cells, unclogs pores, and reduces breakouts, minimising pore size and smoothing skin texture. Tocopherol (Vitamin E): Acts as a protective antioxidant, supporting healing and reducing inflammation. Ferulic Acid: Boosts the effects of Vitamin E and other antioxidants, providing additional protection against environmental damage. How To Use: Patch Test before regular use. Remove all make up using your helloskin original makeup remover puffs and Cleanse using the helloskin Cleanser. Apply a pea sized amount of the helloskin Anti-Acne Serum to the affected areas of your face and neck. Gently massage in upward motions until fully absorbed. Follow up with a generous amount of helloskin Face Moisturiser for best results. Use twice daily for optimal benefits. Helpful tip: Use a figure 8 motion around your brows and eyes - without getting too close to the eye area. This technique helps maintain your skins elasticity and prevent appearance of fine lines and wrinkles around the eyes. Note: Always apply SPF30 or higher in the morning if you�ll be exposed to direct sunlight. When Should I Expect to See Results? With the Helloskin Anti-Acne Serum, you may start noticing initial improvements, such as reduced redness and less irritation, within the first 1-3 days of consistent use. Significant improvements in breakouts, skin texture, and overall clarity typically occur after 4-6 weeks, as it takes time for the skin to adjust and for active ingredients like Azelaic Acid and Niacinamide to work at their best. However, everyone�s skin is unique, so results can vary depending on your skin type, severity of acne, and how consistent you are with your routine. For optimal results, ensure you�re using the serum as directed and complement it with a gentle cleanser, moisturiser, and SPF during the day. Remember, patience is key, and everyone�s skin responds differently! How long will it last? With twice daily use, one 30ml bottle should last about 4-6 weeks, depending on the amount applied. How best to Store it? Store your serum in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness. What Exactly is in the helloskin anti acne acid serum? Ingredients: Aqua (Water), Azelaic Acid, Niacinamide, Undecane, Tridecane, Propanediol, Polyacrylamide & C13-14 Isoparaffin & Laureth-7, Polyglycerin-6, Betaine, Benzyl Alcohol, Salicylic Acid, Glycerin, Sorbic Acid, Disodium EDTA, Ferulic Acid, Tocopherol, Citrus Reticulata Rosso, Parfum (Fragrance). For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• All you need to know about helloskin retinol!

  What is it? The helloskin Retinol Serum is a highly concentrated formula designed to promote skin renewal, improve skin texture and reduce the appearance of fine lines and wrinkles. Formulated with key ingredients like Retinol (1% Vitamin A), Jojoba Oil, and Tocopherol (Vitamin E), this serum works quicker than others on the market to enhance collagen production, hydrate your skin, and protect it from environmental stressors. It comes in a 30ml glass pump bottle to keep the products fresh and easy to apply! Which skin types need Retinol Serum? The helloskin Retinol Serum is suitable for most skin types: Aging: Reduces signs of aging and improves skin texture. Dry: Hydrates and nourishes the skin. Combination: Balances hydration and promotes skin renewal. The Benefits With regular use, the helloskin Retinol Serum helps promote skin renewal, boosts collagen production, and smooths out your skin. Here�s how the ingredients work to benefit your skin: Retinol (Vitamin A): A gold-standard ingredient for anti-aging, it promotes skin renewal, improves texture, and reduces the appearance of fine lines and wrinkles. Jojoba Oil: Deeply hydrates and nourishes the skin, mimicking your skin�s natural sebum. Tocopherol (Vitamin E): Provides antioxidant protection against environmental damage and enhances the effects of retinol. Caprylic/Capric Triglyceride: Delivers moisture and replenishes the skin�s surface for a smooth and soft feel. How To Use: Patch Test before regular use. Remove all make up using your helloskin original makeup remover puffs and Cleanse using the helloskin Cleanser. Apply a pea sized amount of the helloskin Retinol Serum to your face and neck. Gently massage in upward motions until fully absorbed. Follow up with a generous amount of helloskin Face Moisturiser for best results. Use once daily in the evening for optimal results. Do not use with hyaluronic acid serum or vitamin c serum as both contain active ingredients that will counter act each other. Helpful tip: Use a figure 8 motion around your brows and eyes - without getting too close to the eye area. This technique helps maintain your skins elasticity and prevent appearance of fine lines and wrinkles around the eyes. Note: Always apply SPF30 or higher in the morning if you�ll be exposed to direct sunlight. How long will it last? With one daily use, one 30ml bottle should last about 6-8 weeks, depending on the amount applied. How best to Store it? Store your serum in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness. What Exactly is in the helloskin hyaluronic acid serum? Ingredients: Aqua (Water), Propanediol, Polyacrylamide, C13-14 Isoparaffin, Laureth-7, Undecane, Tridecane, Phenoxyethanol, Ethylhexylglycerin, Simmondsia Chinensis (Jojoba) Seed Oil, Vanilla Planifolia Fruit Extract, Retinol, Caprylic/Capric Triglyceride, Tocopherol. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• Helloskin Facial Cleanser

  What is it? The helloskin Facial Cleanser is a gentle yet effective formula designed to remove dirt, oil, and makeup without stripping the skin of its natural moisture. Suitable for all skin types, this cleanser leaves your skin feeling fresh, clean, and balanced. It's formulated with nourishing ingredients like Aloe Vera, Sunflower Oil, and Vitamin E to provide hydration and antioxidant protection, all while maintaining the skin�s natural moisture balance. The cleanser comes in a 100ml glass pump bottle for convenient and clean use. Which skin types need helloskin Face Cleanser? The helloskin Facial Cleanser is suitable for all skin types: Dry: Maintains the skin�s natural moisture and prevents dryness. Oily: Cleanses thoroughly without stripping the skin of essential oils. Sensitive: Soothes and nourishes sensitive skin with gentle ingredients. The Benefits The helloskin Facial Cleanser provides a range of benefits with its naturally derived ingredients, ensuring your skin is deeply cleansed yet nourished. Here�s how it works: Cocamidopropyl Betaine: Gently removes impurities while maintaining the skin�s natural balance. Glycerin: Attracts moisture to the skin, keeping it hydrated and preventing dryness. Sodium Cocoyl Isethionate and Coco-Glucoside: Create a soft, creamy lather that is effective yet gentle on the skin. Aloe Barbadensis Leaf Juice Powder (Aloe Vera): Known for its soothing and healing properties, it calms irritated skin and provides hydration. Tocopherol (Natural Vitamin E): Provides antioxidant protection, defending the skin from oxidative stress and environmental damage, while enhancing the skin�s barrier function. How To Use: Begin by removing your makeup using helloskin original makeup remover puffs. Wet your face and neck with lukewarm water to open your pores for deep cleansing. Dispense a small amount of cleanser onto your fingertips and gently massage into your skin in circular motions for about 30 seconds, focusing on the t-zone, chin, and jawline. Avoid the sensitive eye area. Rinse your face and neck thoroughly with lukewarm water and pat dry. Follow up with helloskin Serums and helloskin Moisturiser for best results. Use twice daily�morning and evening�to maintain a clean, balanced complexion. Helpful tip: Use a figure 8 motion around your brows and eyes - without getting too close to the eye area. This technique helps maintain your skins elasticity and prevent appearance of fine lines and wrinkles around the eyes. How long will it last? With twice daily use, the 100ml bottle should last about 4-6 weeks, depending on how much is used per application. How best to Store it? Store your cleanser in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness. What Exactly is in the helloskin Face Cleanser? Ingredients: Water, Cocamidopropyl Betaine, Glycerin, Sodium Cocoyl Isethionates, Coco-Glucoside, Phenoxyethanol (and) Ethylhexylglycerin, Xanthan Gum, Helianthus Annuus Seed Oil (Sunflower Oil), Aloe Barbadensis Leaf Juice Powder (Aloe Vera Leaf Juice Powder), Tocopherol (Natural Vitamin E), Tocopherol, Fragrance. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• All you need to know about helloskin face moisturiser!

  What is it? The helloskin Face Moisturiser is a deeply hydrating and nourishing formula designed to soothe, calm, and protect your skin while locking in moisture. Packed with ingredients like Shea Butter, Macadamia Seed Oil, and Centella Asiatica Extract, it works to improve skin texture, reduce redness, and brighten the complexion. This lightweight yet rich moisturiser absorbs quickly without leaving a greasy residue, making it perfect for daily use. It comes in a 50ml glass pump bottle to keep the product fresh and easy to apply. Which skin types need Face Moisturiser? The helloskin Face Moisturiser is suitable for all skin types: Dry: Intense hydration and long-lasting moisture. Sensitive: Soothes irritation and calms redness. Normal/Combination: Improves skin elasticity and balances moisture levels. The Benefits With regular use, the helloskin Face Moisturiser helps improve skin texture, calms irritation, and protects your skin from environmental stressors. Here's how the ingredients work: Shea Butter: Deeply moisturizes and softens skin, helping to lock in moisture. Macadamia Ternifolia Seed Oil: Rich in nutrients and antioxidants, it promotes skin recovery and hydration. Centella Asiatica Extract: Enhances skin hydration while soothing and calming irritated skin. Green Tea Leaf Extract: Offers antioxidant protection and has a calming effect on the skin. Licorice Root Extract: Known for its brightening properties, it helps reduce dark spots and even out skin tone. Tocopherol (Vitamin E): Protects against environmental damage and supports overall skin health. How To Use: Patch test before regular use. Cleanse your face with the helloskin Cleanser. Apply a generous amount of helloskin Face Moisturiser to your face and neck, gently massaging upwards until fully absorbed. When using serums, apply them before your moisturiser and allow them to fully absorb before applying moisturiser. Use twice daily�morning and evening�for best results. Helpful tip: Use a figure 8 motion around your brows and eyes - without getting too close to the eye area. This technique helps maintain your skins elasticity and prevent appearance of fine lines and wrinkles around the eyes. Note: Always apply SPF30 or higher in the morning if you�ll be exposed to direct sunlight. How long will it last? With twice daily use, one 50ml bottle should last about 4-6 weeks, depending on the amount applied. How best to Store it? Store your moisturiser in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness. What Exactly is in the helloskin Face Moisturiser? Water, Glycerine, Acasia Senegal Gum, Xanthan Gum, Cetearyl Alcohol, Ceteareth-20, Stearic Acid, Glyceryl Stearate, Caprylic /Capric Triglycerides, Butyrospermum Parkii (Shea) Butter, Macadamia Ternifolia Seed Oil, Tocopherol, Phenoxyethanol, Ethylhexylglycerin, Glycerine, Sorbic Acid, Butylene Glycol, Centella Asiatica Extract, Polygonum Cuspidatum Root Extract, Scutellaria Baicalensis Root Extract, Camellia Sinensis (Green Tea) Leaf Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Chamomilla Recutita (Matricaria) Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Simmondsia Chinensis (Jojoba) Seed Oil, Vanilla Planifolia Fruit Extract. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• All you need to know about helloskin clay mask!

  What is it? We call this one natures Botox and it�s a refreshing detox for the face in a jar! The helloskin Hibiscus Clay Mask is a detoxifying and nourishing mask designed to cleanse and purify the skin by drawing out impurities while providing antioxidant protection. It exfoliates dead skin cells, leaving your complexion brighter, smoother, and more even toned. Formulated with Kaolin, Hibiscus Sabdariffa Flower Extract, and Citrus Essential Oils, it also calms inflammation and leaves your skin feeling refreshed and rejuvenated. This mask comes in a 50g glass jar and includes a free mask applicator for an easy and mess-free application. Which skin types need the helloskin hibiscus clay mask? The helloskin Hibiscus Clay Mask is suitable for all skin types: Oily: Draws out impurities and excess oil, leaving skin fresh and balanced. Combination: Targets oiliness in the t-zone while soothing other areas. Dry: Provides hydration while removing dead skin cells for a smoother complexion. The Benefits With regular use, the helloskin Hibiscus Clay Mask helps to detoxify, exfoliate, and brighten the skin. Here's how the ingredients work: Kaolin: A natural clay that purifies and refines the skin�s texture by drawing out impurities. Hibiscus Sabdariffa Flower Extract: Known as the "Botox plant," this ingredient provides natural exfoliation and promotes a smoother, younger-looking complexion. Mauritia Flexuosa (Buriti) Oil: Rich in antioxidants and fatty acids, it moisturizes and soothes the skin. Tocopherol (Vitamin E): A powerful antioxidant that protects the skin from environmental stressors and promotes skin health. Citrus Essential Oils (Grapefruit, Lemon Myrtle, Sweet Orange): Offer a refreshing scent and contribute to the mask�s skin-brightening and toning effects. How To Use: Patch test before regular use. Remove your makeup with helloskin original makeup remover puffs and then Cleanse your face with the helloskin Cleanser. Apply a generous amount of helloskin Hibiscus Clay Mask to your face and neck using the free mask applicator. Let the mask sit for 10-15 minutes. Rinse off with lukewarm water using helloskin Makeup Remover Puffs in an upward, circular motion. Follow up with helloskin serums and moisturiser for optimal hydration. Use 1-2 times per week for best results. How long will it last? With twice daily use, one 50gr glass jar should last about 6-8 weeks, depending on the amount applied per use. How best to Store it? Store your helloskin hibiscus clay mask in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness. What Exactly is in the helloskin Hibiscus Clay Moisturiser? Ingredients: Aqua (Water), Propanediol, Glycyrrhizic Acid, Disodium EDTA, Xanthan Gum, Glyceryl Stearate Citrate, Cetearyl Olivate, Sorbitan Olivate, Mauritia Flexuosa Oil, Kaolin, Hibiscus Sabdariffa Flower Extract, Phenoxyethanol, Ethylhexylglycerin, Tocopherol, Allantoin, Citrus Paradisi (Grapefruit) Peel Oil, Backhousia Citriodora (Lemon Myrtle) Leaf Oil, Citrus Aurantium Dulcis (Sweet Orange) Peel Oil. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• All you need to know about helloskin body moisturiser!

  What is it? The helloskin Hibiscus Body Moisturiser is a deeply hydrating and nourishing body cream designed to soothe, protect, and improve skin texture. Infused with Hibiscus Sabdariffa Flower Extract and other natural ingredients like Shea Butter, Coconut Oil, and Jojoba Seed Oil, it helps improve skin elasticity, reduce inflammation, and protect your skin from environmental stressors. Its non-greasy formula absorbs quickly, leaving your skin soft and smooth. It comes in a 120ml glass pump bottle for easy, clean application. Which skin types need Body Moisturiser? The helloskin Hibiscus Body Moisturiser is suitable for all skin types: Dry: Deeply hydrates and locks in moisture, soothing dry, rough skin. Sensitive: Soothes irritation and nourishes with gentle, natural ingredients. Normal/Combination: Balances hydration while improving skin texture. The Benefits The helloskin Hibiscus Body Moisturiser provides deep hydration and improves skin texture, leaving the skin feeling soft and smooth. Here�s how the ingredients work: Hibiscus Sabdariffa Flower Extract: Known for its skin-toning and hydrating properties, it�s often called the "Botox plant" for its firming effect. Butyrospermum Parkii (Shea Butter): Deeply moisturises and repairs the skin barrier, helping with hydration and smoothness. Cocos Nucifera (Coconut) Oil: Provides long-lasting hydration while reducing inflammation. Simmondsia Chinensis (Jojoba) Seed Oil: Balances skin�s natural oils and is suitable for all skin types. Tocopherol (Vitamin E): A powerful antioxidant that protects the skin from environmental stressors and promotes overall skin health. How To Use: Patch test before regular use. After bathing, apply a generous amount of helloskin Hibiscus Body Moisturiser to dry skin. Gently massage the cream into your body using upward circular motions, focusing on dry or rough areas until fully absorbed. Use daily for best results. How long will it last? With twice daily use, one 120ml bottle should last about 4-6 weeks, depending on the amount applied. How best to Store it? Store your helloskin hibiscus body moisturiser in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed between uses to maintain its freshness. What Exactly is in the helloskin Hibiscus Body Moisturiser? Ingredients: Aqua (Water), Caprylic/Capric Triglyceride, Glycerine, Butyrospermum Parkii, Cetearyl Alcohol, Glyceryl Stearate, Ceteareth 20, Stearic Acid, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Cocos Nucifera (Coconut) Oil, Isoamyl Laurate, Hibiscus Sabdariffa Flower Extract, Phenoxyethanol, Tocopherol, Tromethamine, Simmondsia Chinensis (Jojoba) Seed Oil, Vanilla Planifolia Fruit Extract. For more information or if you have any specific questions in regard to our skincare line, feel free to reach out to our friendly team at support@helloskin.com.au. We�re always happy to help!
• What makes helloskin skincare different?

  Why Chose helloskin? Our new skincare line is crafted for simplicity and real results! Proudly made in Australia, each product features high quality, carefully selected ingredients designed to target a range of skin concerns. We believe skincare should be quick and easy without compromising on efficacy � because your routine should fit seamlessly into your busy day! Whether you�re tackling. Aging, acne, or simply maintaining your skins healthy glow, our potent formulations work hard so you don�t have to! What makes helloskin different? At helloskin, we�re passionate about creating skincare that works with your skin and fits seamlessly into your life. Our products are carefully crafted with powerful ingredients and a commitment to sustainability, making them as effective as they are ethical. Here�s what makes us stand out: Proudly 100% Australian made: Supporting local industries with products made right here in Australia! Potent & Effective: Our products use science-backed, concentrated ingredients to give you visible results, fast! Cruelty-Free & Clean: With no parabens, sulfates, or phthalates, our products are made from cruelty-free ingredients and are never ever tested on animals! Effortless Routine: Skincare should fit into your life, not the other way around. We�ve designed our line to help you build an effortless, effective routine that truly works. Affordable & Accessible: Skincare that works should be for everyone! We believe high quality; effective products should be accessible without breaking the bank. Plus, we ship worldwide, so no matter where you are you can enjoy the benefits of helloskin.
• Skin Purge and Breakouts?

  A skin purge refers to temporary breakouts when your skin starts adjusting to new active ingredients in products like retinol or exfoliants. It�s normal as your skin sheds dead cells faster, but this phase should clear up within a few weeks. Trust us, the wait will be worth it! If it persists, consult a dermatologist or healthcare professional.
• What order should I use my helloskin skincare products in?

  To get the best results, follow this simple routine, morning and evening: Remove your makeup using helloskin original makeup remover puff and water. Cleanser: Start by washing your face with the helloskin Facial Cleanser to remove dirt, oil, and impurities. Serums(Layer from lightest to heaviest): Hyaluronic Acid: Apply first for hydration. Vitamin C: Next, for brightening and antioxidant protection. Anti-Acne Serum: Apply to treat blemishes and prevent future breakouts. Retinol: Use in the evening as your final serum for anti-aging benefits. Do not use retinol with other serums as the retinol contains active ingredients that will counter act with other serums active ingredients. Moisturiser: Follow up with the helloskin Face Moisturiser to lock in moisture and keep your skin hydrated. SPF (Daytime): Always finish with a broad-spectrum SPF 30+ in the morning to protect your skin from UV damage. For weekly care, incorporate the Hibiscus Clay Mask 1-2 times a week to exfoliate and detoxify for tighter, fresher-looking skin.
• What is the correct order for applying serums before moisturiser?

  Want to get the most out of your serums? Think of your skincare routine like building the perfect layered cake! Here's the order to follow so each serum does its magic: Hyaluronic Acid: Start with this moisture magnet to hydrate and prep your skin. Vitamin C: Next up for that brightening boost and antioxidant protection. Anti-Acne: Use this to target blemishes and keep breakouts at bay. Retinol: Use this in your evening routine, applying before your moisturiser to target aging signs while being mindful of sensitivity. Do not use the retinol with the hyaluronic acid serum or the vitamin c serum as it contains active ingredients that will counteract ingredients in other serums. Top it all off with your moisturiser to lock in all those skin-loving benefits!
• Can I use helloskin skincare with my current routine?

  Yes, but we recommend caution. Combining different brands may lead to ingredient interactions, which could affect the effectiveness of your routine or even cause irritation. To avoid this, it's best to introduce one new product at a time and consult a healthcare professional if you're unsure about specific ingredient combinations. That said, to get the most out of the concentrated, high-quality ingredients in our skincare, we recommend using all helloskin products together as a complete routine. Each product is formulated to complement the others, ensuring your skin receives the full spectrum of benefits without worrying about conflicting ingredients. This way, you�ll maximise the results and enjoy a seamless, effective routine tailored for glowing skin!
• Is helloskin skincare safe for sensitive skin?

  Yes, many of our products are formulated for sensitive skin. However, always check with your healthcare professional if you have specific skin concerns. We encourage you to read product ingredients thoroughly and contact us with any concerns at support@helloskin.com.au.
• Is helloskin cruelty-free, vegan, and tested on animals?

  Yes, helloskin products are proudly cruelty-free and vegan. We do not test on animals � ever - and our products are free from animal-derived ingredients.
• Is helloskin skincare safe during pregnancy and breastfeeding?

  While many of our products are formulated to be gentle, we always recommend consulting with your healthcare professional before incorporating any new skincare products during pregnancy or breastfeeding. We advise against using Retinol during this special time. Retinol is a powerful anti-aging ingredient, but it's generally recommended to avoid it during pregnancy and breastfeeding. Excessive Vitamin A absorption can potentially cause birth defects, even though most skincare products contain lower concentrations. It's always best to err on the side of caution and consult your healthcare provider. However, we highly recommend our helloskin Hibiscus Body Moisturiser, which features Shea Butter�an excellent choice for hydrating and nourishing the skin as it undergoes changes during pregnancy. It�s a safe and soothing option to support your skin through this time! Always check with your healthcare professional to ensure your routine is as safe and effective as possible.
• Is helloskin skincare non-comedogenic?

  Yes, our products are formulated to be non-comedogenic, meaning they won�t clog your pores. This helps prevent breakouts while delivering effective results.
• Does helloskin skincare contain SPF?

  Our skincare products do not contain SPF. We recommend applying a broad-spectrum SPF 30+ sunscreen after your moisturiser, especially during daytime use, to protect your skin from UV damage.
• Can I use helloskin skincare around my eyes?

  Certain products like hyaluronic acid serum are gentle enough for the eye area, but we recommend avoiding applying the skincare in the eye area. Instead opt for a figure 8 motion around the brow and eye area. Always patch test first!
• Is helloskin safe for younger and teenage skin?

  Yes, our products are safe for younger skin, especially for those experiencing hormonal or teenage acne. However, we always recommend consulting with a healthcare professional if there are concerns about specific ingredients. Our Anti-Acne Serum is an excellent option for treating teenage acne�it features Azelaic acid, which is now approved and works wonders for reducing acne, blemishes, and inflammation associated with hormonal changes. For optimal results, we recommend introducing one product at a time to monitor how the skin responds.
• Where is helloskin skincare made?

  All skincare products are proudly made in Australia, ensuring the highest quality and safety standards.
• Is helloskin skincare packaging sustainable?

  Yes, our packaging is sustainable. Our bottles and packaging materials are 100% recyclable, helping reduce our environmental impact.
• What age group is helloskin skincare suitable for?

  Our products are designed for all age groups. Whether you are looking for preventative skincare in your 20s or anti-aging solutions later in life, we�ve got something for everyone.
• Can helloskin skincare be used under makeup?

  Absolutely! Our products are lightweight and absorb quickly, making them the perfect base for makeup application. Especially the helloskin Vitamin C Serum!
• Do I need to patch test before using helloskin products?

  Yes, we recommend patch testing before using any new product. Apply a small amount behind your ear and wait 24 hours to check for any adverse reactions before full use.
• Can I return helloskin skincare if it doesn�t suit my skin?

  Yes, we understand that everyone�s skin is unique. We offer a 30-day money-back guarantee. If a product doesn�t suit your skin, contact us at support@helloskin.com.au, and we�ll help you with a replacement, exchange, or refund.

Helloskin Handset V3.0

• Helloskin V3.0 Handset Comprehensive Instruction Guide

  Your helloskin V3.0 LED Light Therapy Handset is a versatile, all-in-one device designed to address a variety of skin concerns. With its powerful LED light technology, advanced EMS, pulse, warmth, cool, and cleanse settings, this handset offers a fully customisable skincare experience to help you achieve your healthiest, most radiant skin. 

  In this guide, we’ve created a step-by-step routine incorporating all the available settings for a comprehensive skincare treatment. However, the real beauty of this device is its flexibility—you can adjust the settings to target your unique skincare needs. 

  While we prefer recommending the use of your handset in the evening, it can be used at any time during the day, even morning and night.

   

  Step 1: Remove Makeup (if applicable)

  If you're wearing makeup, begin your routine by using the helloskin Original Makeup Remover Puffs. These reusable puffs gently remove all traces of makeup with just lukewarm water, eliminating the need for additional makeup removal products. Simply soak your puff and use gentle strokes to wipe off all makeup from your face and neck. This prepares your skin for a deeper cleanse.

  Step 2: Deep Cleanse Your Skin

  After makeup removal, start your deep cleanse with Clean Mode and the Blue Light setting to purify and refresh your skin. Blue Light technology reduces inflammation, improves skin clarity, and helps prevent clogged pores. It’s an excellent option for anyone looking to maintain a clearer, more balanced complexion, while also being highly effective for those with acne-prone skin. 

  How to:

  1. Prepare the Handset:

  • Remove the magnetic silver ring from the face of the handset and place a cotton pad on the face of the handset (included with the handset), then reattach the magnetic silver ring to secure it in place.
  • Apply 1-2 pumps of the helloskin Cleanser onto the cotton pad. The lightweight gel formula of the helloskin cleanser ensures a thorough cleanse without over-lathering. 

  2. Activate Clean Mode:

  • Long press the power button to turn on your handset.
  • With a short press of the power button, switch to Clean Mode.
  • Use the light button to activate Blue Light therapy with warmth. This setting opens pores, allowing the micro-vibration technology to dislodge dirt and excess oils from deep within the skin while calming and soothing irritation.

  3. Cleanse Your Skin: 

  • Wet your face with lukewarm water.
  • Glide the handset across your face and neck in circular, upward, and outward motions. Focus on areas needing extra care, such as the T-Zone or oily-prone areas. Continue for at least 30 seconds, or until the handset automatically switches off. 

  4. Rinse and Finish:

  • Turn off your handset and rinse your face and neck thoroughly with lukewarm water.
  • Pat your face and neck dry with a clean towel.
  • Remove the magnetic ring, discard the used cotton pad, and wipe down the handset with a damp cloth. Be careful not to wet the handset.

  Step 3: Nourish and Rejuvenate

  Now that your skin is deeply cleansed, it’s the perfect time to apply serums or moisturiser to maximise the benefits of your helloskin V3.0 Handset. While it's not essential to apply a serum or moisturiser at this step, doing so will enhance the handset’s performance and provide the best results.

  How to:

  1. Apply Your Serum:

  • Apply a generous amount of your chosen serum or moisturiser to your face and neck (see below for tips on which product suits specific skin concerns).

  2. Activate Red Light Therapy:

  • Switch to Red Light therapy to enhance product absorption and stimulate collagen production. Red Light improves skin texture and smoothness while helping to reduce the appearance of fine lines and wrinkles. The warmth generated from this light setting stimulates blood circulation, which can help with the movement of lymphatic fluids. This can aid in detoxification, reduce puffiness and improve overall texture.

  3. Activate Pulse Mode:

  • Use the power button to switch to Pulse Mode. This warm treatment promotes better circulation and pushes active ingredients deep into the skin, supporting the benefits of red-light therapy. 

  4. Nourish Your Skin: 

  • Glide the handset across your face and neck in smooth, upward, outward, and circular motions. Focus on areas where you want to reduce fine lines, such as the forehead, around the eyes, and mouth. Continue until the handset automatically switches off, which indicates that this part of the treatment session is complete, typically lasting around 5 minutes.

  Best Serums during this step:

  • Helloskin Retinol Serum (1% Retinol): Pair Red Light Therapy with Retinol to target fine lines and wrinkles. Retinol is best used in the evening as it can make your skin more sensitive to the sun. Important: Retinol should not be used with other serums containing active ingredients, such as Hyaluronic Acid, as these can counteract each other. Always follow up with sunscreen the next day when using retinol.

  • Helloskin Hyaluronic Acid Serum: Hydration is key when encouraging lymphatic drainage, as it helps keep the skin plump and healthy while the lymphatic system works to remove toxins. Hyaluronic acid provides intense hydration and soothes the skin, making it an excellent choice during this process.
  • Helloskin Vitamin C Serum: This serum helps brighten the skin, reduce inflammation, and provide antioxidant protection. It can complement the benefits of lymphatic drainage by improving skin tone and helping to reduce puffiness.

  Step 4: Tone and Tighten 

  Achieve a lifted and firmer appearance by using EMS Mode with the Green Light setting. This combination works to tone facial muscles, reduce puffiness, and improve skin elasticity, enhancing your natural contours. 

  How to: 

  1. Apply Your Serum:

  • Start by applying a generous amount of your chosen helloskin serum to your face and neck to support the toning effects. 

  2. Activate EMS Mode and Green Light:

  • Use the power button to switch to EMS Mode, and the light button to turn on the Green Light setting.
  • EMS Mode works by stimulating facial muscles to lift and firm sagging skin, while the Green Light helps to brighten skin tone and reduce hyperpigmentation. It's normal for some users to experience a slight "zapping" sensation during EMS treatments, depending on your skin's sensitivity. You can easily adjust the intensity to suit your comfort level by pressing the top left button—4 bars indicate full power, while 1 bar represents the lowest setting.

  3. Tone Your Skin:

  • Glide the handset across your face and neck in firm, upward, and outward motions. Pay attention to areas like the jawline and cheekbones, where you want to lift and firm. Use circular motions in areas prone to puffiness. Continue until the handset automatically switches off, which indicates that this part of the treatment session is complete, typically lasting around 5 minutes. 

  Best Serums:

  • Hyaluronic Acid Serum: This serum helps lock in moisture and keeps the skin plump during this step.
  • Vitamin C Serum: For hyperpigmentation concerns, use Vitamin C Serum with Green Light to inhibit melanin production and brighten skin tone.

  Step 5: Refresh and Calm

  Complete your skincare routine by using Ice Mode with the Blue Light setting to cool and soothe the skin. This step tightens pores, reduces puffiness, and locks in nutrients, making it perfect for calming irritation and inflammation.

  How to:

  1. Apply Moisturiser:

  • Apply a generous amount of helloskin face moisturiser to your face and neck to lock in hydration and nutrients.

  2. Activate Ice Mode and Blue Light:

  • Activate Ice Mode to cool and refresh the skin.
  • Use the light button to select Blue Light, especially beneficial for calming irritated or inflamed skin. This combination helps tighten pores and soothe sensitive or acne-prone skin.

  3. Refresh Your Skin:

  • Glide the handset across your face and neck in gentle, upward, outward, and circular motions. Focus on areas prone to puffiness, like the under-eye area, or any zones showing signs of irritation. Continue until the handset automatically switches off, which indicates that this part of the treatment session is complete, typically lasting around 5 minutes.

  Best Serums:

  • Helloskin MultiEX BSASM Face Moisturiser: Designed to soothe and nourish your skin, this moisturiser works best with Ice Mode, helping to lock hydration deep into the pores for long-lasting moisture and protection.

  Step 6: Customise Your Routine

  With the helloskin V3.0 Handset, you can personalise your routine to address specific skin needs. While we recommend using the handset in the evening, it can be used at any time of day, including both morning and night. Below are recommendations on which serums and light settings work best for various skin concerns and when to use each mode.

  Serums and Mode Pairings:

  • Clean Mode & Blue Light (Best for mornings and evenings): Use with your helloskin cleanser to remove impurities and excess oil. Ideal for oily or acne-prone skin, as Blue Light helps to target bacteria and soothe irritation.
  • Red Light (Best for evenings): Stimulates collagen production and reduces fine lines and wrinkles. Perfect for pairing with helloskin Retinol Serum in the evening, as retinol should be applied before bed to prevent sun sensitivity.
  • Green Light & EMS Mode (Can be used day or night): Helps brighten skin and reduce hyperpigmentation. Works best with helloskin Vitamin C Serum in the morning to inhibit melanin production and protect against free radical damage.

  • Ice Mode & Blue Light (Can be used anytime, but ideal for post-skincare or mornings): Tightens pores, reduces puffiness, and soothes skin. Pair with the helloskin Hyaluronic Acid Serum for a refreshing, hydrating boost, the helloskin Anti-Acne Serum to calm inflammation and target acne-causing bacteria, or the helloskin MultiEX BSASM Face Moisturiser to lock in moisture and create a protective barrier for soothed, balanced skin.

   

• How Long to Use the helloskin V3.0 LED Handset & How to Treat the Face

  The helloskin V3.0 LED Handset is designed for effortless and effective treatments, automatically switching off once your session is complete—typically around 6 minutes. This is sufficient for visible results, but if you’d like to repeat the treatment, that’s completely fine too!

  How Often Should You Use It?

      •    We recommend using the handset daily for the best results.

      •    Evening treatments are ideal, as this is when your skin is most at rest and absorbs treatments and products more effectively. However, you can use the handset at any time of day based on your routine and preference.

  Maximising Your Treatment Sessions

      •    You can use all the light settings, modes, and intensities in one session, but for best tracking and visible improvements, try focusing on one light setting or mode per week.

      •    Hot and cold therapy can be used before or after your LED treatment, depending on your skincare needs.

  How to Move the Handset Around Your Face & Neck

      •    To achieve even, balanced treatment, move the handset smoothly across the face and neck, as evenly as possible during each session. 

      •    Use gentle, upward, and outward motions to promote circulation and lymphatic drainage.

      •    Avoid holding the handset in one area for too long—keep it moving for an effective, even treatment.

  Using Clean Mode—Do You Need a Cleanser?

      •    Clean Mode can be used with or without a cleanser, but for the best results, we highly recommend pairing it with the helloskin cleanser for a deeper cleanse and enhanced skincare benefits.

  For more details on how to use each mode, which light setting works best for specific concerns, and what serums pair perfectly with each treatment, visit our comprehensive guide in the support centre or contact us at support@helloskin.com.au! ✨

• Find the Best Serum for Your Skin’s Needs

  • Helloskin Vitamin C is ideal for brightening your complexion and providing antioxidant protection. This concentrated serum helps reduce dark spots, even out skin tone and protect your skin from environmental damage.
  • helloskin Anti-Acne Serum (20% Azelaic Acid, 10% Niacinamide, and Vitamin E) is formulated to target acne, inflammation, and redness. The combination of azelaic acid and niacinamide reduces breakouts, unclogs pores, and evens skin tone, while Vitamin E provides antioxidant protection and soothes the skin.
  • Helloskin Retinol 1% is best for targeting fine lines, wrinkles and signs of aging. Our superior formulation encourages skin cell turnover, promotes collagen production and smooths the skins texture for a more youthful appearance.
  • Helloskin Hyaluronic acid is perfect for intense hydration. It attracts moisture to the skin, plumping it up and reduces he appearance of fine lines, while also providing a soft, smooth finish.
  • Helloskin MultiEX BSASM Face Moisturiser is a lightweight moisturiser designed to soothe and calm the skin. It works to lock in moisture, reduce redness, and create a protective barrier, leaving the skin feeling hydrated and balanced.
• What are the Key Features of the Handset?

  Hot & Cold Therapy

  Our handset allows you to switch between warm (up to 42°C) to promote blood circulation and cool (down to 6°C) to soothe inflammation, tighten pores, and lock in moisture.

  Most Effective LED light colours!

  • Red light: targets fine lines, wrinkles, and aging signs by boosting collagen production for a youthful glow.
  • Blue light: Helps reduce acne by tackling bacteria beneath the skin’s surface, leaving your skin clearer and firmer.
  • Green light: Calms and balances the skin, reducing redness and pigmentation for a more even complexion.

  Pulse Mode

  This mode uses rhythmic pulses of microcurrents to deeply rejuvenate your skin, helping to improve skin texture and boost the absorption of your favourite skincare products. Whether you’re targeting fine lines, dullness, or elasticity, the pulse mode works in harmony with all three LED colours to deliver radiant, revitalised skin.

  EMS Mode

  Gently stimulates your facial muscles, giving you a firming effect that tones your skin and enhances facial contours. You can use it with any of the LED light colours to suit your skincare needs.

  Clean Mode

  Ideal for a deep cleanse, this mode removes dirt, oil and daily impurities from deep within the pores, leaving your skin feeling refreshed and revitalised. Use it with your favourite cleanser and blue LED light for best results.

  Ergonomic Design

  Sleek, easy to hold, and designed to fit effortlessly into your skincare routine. Whether you are using it on your face or neck, it’s comfortable and highly effective.  

  Rechargeable

  Enjoy hassle free charging with the helloskin v3.0 handset. Simply place your handset on charge using the usb cord ready for your treatment. The sleek, cordless design means you can unwind and use it comfortably anywhere in your home – bringing the luxury of a spa treatment right to your fingertips.

• What are the Handset specifications?

  The helloskin V3.0 handset is our most powerful and advanced device yet, designed for maximum effectiveness. 

  Every handset undergoes a rigorous quality control process to ensure it meets the highest standards before being shipped. 

  With upgraded technology and precision engineering, the V3.0 delivers enhanced results for all your skincare needs, combining cutting-edge features with durable, high-quality materials.

  • The handset face is made using 304 stainless steel steel material for a safe and skin friendly experience to last a lifetime!
  • A powerful battery capacity of 1000mAh
  • Rotation speed: 8000RPM
  • Temperature: 6°C ± 5° (cool mode) and 42°C ± 5° (warm mode)
  • Wavelengths: Red (620nm ± 10nm), Blue (470nm ± 10nm), Green (550nm ± 10nm)
  • Full charge time: 2.5 hours
• What do the buttons do?

  Power button (bottom button)

  Long press to turn on the handset on or off

  Short press to cycle through and select different mode settings

  Light button (top right button)

  Press to change the LED light mode. Choose between red, blue, or green light to target different skin concerns

  Intensity button (top left button)

  Adjust the intensity of your treatment. There are 4 levels to choose from; 1 bar being the lowest intensity, and 4 bars is the highest. Pick the level that feels best for your skins sensitivity.

• What skincare concerns does it address?

  The helloskin handset v3.0 is a powerful tool designed to tackle a wide range of skincare concerns. Whether you’re looking to smooth wrinkles, calm inflammation, or brighten dark spots, this versatile handset has got you covered. Here are some key concerns it addresses: 

  • Wrinkles, fine lines, and other signs of aging
  • Acne, blemishes and acne scarring
  • Redness, rosacea and pigmentation
  • Inflammation, puffiness, eczema and psoriasis
  • Hyperpigmentation, dark circles and dark spots
  • Skin tightening and defining (jowls, crow’s feet, jawline and cheekbones)
  • Overall skin rejuvenation
• Can I use it with my current skincare routine?

  Absolutely! The v3.0 is designed to complement your current skincare routine, making it super easy to add to your daily regimen.

• Tips for best results!

  Ensure proper contact: If the vibration feels inconsistent during use, make sure your skin is well moisturised, and the handset is in close contact with your skin. If your skin dries up during treatment, pause, rehydrate and recommence treatment. 

  Low Battery Indication: If you hear a beep and the battery symbol flashes, it’s time to recharge your handset. The symbol will remain steady once fully charged. 

• When will I start to see results?

  Everyone’s skin is unique, so the time it takes to see results can vary from person to person, depending on your skin condition and concerns. However, we typically see noticeable improvements within 30 days of consistent use. For the best results, we recommend using your handset daily – remember, consistency is key! Stick with it and your skin will thank you!

• Is there a warranty for the helloskin v3.0?

  Yes! The v3.0 handset by helloskin is covered by our 30-day money back guarantee and a 12 month warranty from the date of purchase. Just reach out to us at support@helloskin.com.au with your name and order number to discuss any issues and our friendly team will get back to you with next steps.

• Storage and usage

  To keep your handset in the best condition and prolong its life, avoid storing it or using it in extreme heat (e.g. sauna, in front of an open fire or in direct sunlight). Always store the handset in a cool, dry place. Make sure to never immerse in water or allow it to get wet. After each use, gently wipe it down and let it fully fry before putting it away for the next treatment session.

• Precautions for use of helloskin handset v3.0

  EMS Mode: It’s normal to feel a ‘zapping’ sensation during this mode. If the sensation is too strong, simply adjust the intensity using the top left button. 1 bar indicates lowest intensity while 4 bars is full intensity.

  Do not use the device if you have:

  • Heart disease
  • A pacemaker
  • Open cuts or wounds
  • Hypotension or hypertension
  • An artificial heart or lung
  • Cancer
  • Epilepsy/Photosensitivity
  • Communicable diseases

  Note: the handset is safe to use with dental or facial implants 

  If in doubt, always consult with your health care professional before use.

  For additional questions or concerns please contact us at support@helloskin.com.au

Helloskin Handset V2.0