Refund & Return Policy Refund & Return Policy

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at accounts@helloskin.com.au. Please note that returns will need to be sent to the following address:
PO Box 6023, WETHERILL PARK, NSW, 1851, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at accounts@helloskin.com.au.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not accept change of mind refunds/returns.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Please contact accounts@helloskin.com.au to request a refund

If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@helloskin.com.au.

RETURNS

----
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at accounts@helloskin.com.au. Please note that returns will need to be sent to the following address:
PO Box 6023, WETHERILL PARK, NSW, 1851, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at accounts@helloskin.com.au.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not accept change of mind refunds/returns.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Please contact accounts@helloskin.com.au to request a refund

If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@helloskin.com.au.