Our Promise: 30-Day Satisfaction Guarantee
Customer first: Our returns are completely free*
At Helloskin, our customer-first mentality is at the core of everything we do, which is why we've made refunds and returns completely free. We understand the importance of trust and satisfaction in our relationship with you, ensuring a smooth, no-cost process for returns. Our policy is designed to give you peace of mind, emphasising our commitment to your happiness and confidence in our products.
*Free with the exception of cases where the product is out of warranty, beyond the 30-day return period, shows signs of misuse or damage, or in instances of change of mind.
Easy Process
Initiating a return is simple and straightforward. Just reach out to us at support@helloskin.com.au, providing your order number. If your request falls within the 30-day period, we'll promptly send you a pre-paid return shipping label along with detailed instructions on how to send back your package. To ensure a smooth process, please contact us for a return authorisation before dispatching your item—this helps prevent any mishaps or lost packages
From Australia with Love ❤️
Proudly crafted in Australia, Helloskin is a testament to the entrepreneurial spirit of our Sydney-based founders. As a small Australian business, we deeply value your support and are committed to delivering excellence and innovation in skin care from down under
